Frequently Asked Questions
Find answers to the most frequently asked questions.
Find the answers to the most commonly asked questions :
- Step 1 : Select an item on our website and indicate the desired quantity. Next, click the “Add to basket” button. You now have the option of completing your order or continuing shopping.
- Step 2 : After you have selected and added your items to the basket, confirm the basket.
- Step 3 : Log in (if you already have an account) or create an account.
- Step 4 : Select your samples
- Step 5 : Select your delivery method and delivery address
- Step 6 : Proceed to payment for your order. You will receive an e-mail confirming your order.
- To recover your password, click here to reset your password.
Enter your e-mail address. You will receive your password after a few moments.
- Have you moved house or changed your telephone number or e-mail address? Enter the new details in the “My account” section of your customer zone by clicking here : My account
- To submit a question to our team of experts, click here : Contact us
- To find out the status of your order, click here : My account
- Click here for information on delivery charges : Our guarantees
- To see all the sections of our website, click here : Site map