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Frequently Asked Questions

Find answers to the most frequently asked questions.

 Find the answers to the most commonly asked questions :

  • Step 1 : Select an item on our website and indicate the desired quantity. Next, click the “Add to basket” button. You now have the option of completing your order or continuing shopping.
  • Step 2 : After you have selected and added your items to the basket, confirm the basket.
  • Step 3 : Log in (if you already have an account) or create an account.
  • Step 4 : Select your samples
  • Step 5 : Select your delivery method and delivery address
  • Step 6 : Proceed to payment for your order. You will receive an e-mail confirming your order.
  • To recover your password, click here to reset your password.
    Enter your e-mail address. You will receive your password after a few moments.
  • Have you moved house or changed your telephone number or e-mail address? Enter the new details in the “My account” section of your customer zone by clicking here : My account
  • To submit a question to our team of experts, click here : Contact us
  • To find out the status of your order, click here : My account
  • To see all the sections of our website, click here : Site map

Answer not found

Unable to find an answer to your question? Contact our customer service department. We will reply as soon as possible.

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