Frequently Asked Questions

Find answers to the most frequently asked questions.

Find the answers to the most commonly asked questions :

Step 1 : Select an item on our website and indicate the desired quantity. Next, click the “Add to basket” button. You now have the option of completing your order or continuing shopping.
Step 2 : After you have selected and added your items to the basket, confirm the basket.
Step 3 : Log in (if you already have an account) or create an account.
Step 4 : Select your samples
Step 5 : Select your delivery method and delivery address
Step 6 : Proceed to payment for your order. You will receive an e-mail confirming your order.

To recover your password, click here to reset your password.
Enter your e-mail address. You will receive your password after a few moments.

Have you moved house or changed your telephone number or e-mail address? Enter the new details in the “My account” section of your customer zone by clicking here : My account

Answer not found

Unable to find an answer to your question? Contact our customer service department. We will reply as soon as possible.