Frequently asked questions

Find out the answers to the most frequently asked questions.

Step 1: Select your item on our site, indicating the quantity you require. Then click on the "Add to basket" button. At this stage you can either finalize your order or continue.
Step 2: Once you have selected your items and added them to your basket, validate the basket.
Step 3: Log in (if you already have an account) or create an account,
Step 4: Select your samples
Step 5: Select your delivery method and address
Step 6: Proceed to payment of your order, you will receive an email confirming your order.

To recover your password, click here reset your password
Please enter your e-mail address. You will receive your password in a few moments.

Have you changed your address, telephone number or e-mail address? Enter the new information in "My account" in your customer area by clicking here. My account

To ask a question to our team of specialists click here : Contact us

To check the status of your order, click here : My account

To find out how much postage costs, click here : Our guarantees

In accordance with current French legislation, you have the right to cancel your order within 14 days of receipt. To exercise your right of withdrawal and obtain a refund, please return all or part of your order to :

Laboratoires Sarbec - Jacomo Paris
Back to Ecommerce
10, rue du Vertuquet
59960 Neuville-en-Ferrain

Returned goods must be new, unopened and undamaged, and in their original packaging. After checking the returned goods and if they comply with our return conditions available in our GTC, you will receive a refund on the payment method used for your order within 30 days of receipt of your order in our logistics warehouse. If you require any further information, please contact our Customer Relations department on 0800 590 008 (freephone) or via our contact form. here.

You can contact the Maison Jacomo Paris customer service department from Monday to Thursday from 9.30am to 12pm and from 2pm to 5pm and on Friday from 9.30am to 12pm and from 2pm to 4pm (excluding public holidays and weekends) on 0800 590 008 (free number from a landline or cell phone) or via the form opposite: Contact us

To find out about all the sections on our site, click here: Site Map